Many businesses look to Apple as a role model for exemplary customer service. Even large companies like JC Penney are trying to emulate Apple’s retail experience. But there are things in the Apple customer service model that don’t really apply to most neighborhood businesses such as:
A better role model, and one that any business can emulate, might be Bubba’s the local diner I’ve been eating at for almost 30 years. Their tips are these:
Bubba’s may not be most glamorous business, but I can think of few others that represent a better role model for a neighborhood business.
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